FAQ

WHERE DO YOU SHIP TO?
We ship worldwide to most countries. Shipping 
times are typically 7-15 business days.

HOW LONG DOES SHIPPING TAKE?
Standard shipping takes 7-15 business days 
after your order is processed.

HOW DO I TRACK MY ORDER?
Once your order ships you'll receive a 
tracking email with your tracking number.

WHAT IS YOUR RETURN POLICY?
We accept returns within 30 days of delivery. 
Items must be unused and in original packaging. 
Contact us at assuageasuage@gmail.com to start a return.

ARE YOUR PRODUCTS SAFE?
Yes — all products in our store are carefully 
selected for quality and safety standards.

HOW DO I CONTACT YOU?
Email us at assuageasuage@gmail.com and we'll 
respond within 24-48 hours.

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards, PayPal, 
Apple Pay and Google Pay through our secure 
Shopify checkout.

MY ORDER HASN'T ARRIVED — WHAT DO I DO?
If your order hasn't arrived within 20 business 
days please contact us at assuageasuage@gmail.com and 
we'll make it right immediately.